Shipping & Delivery Policy

Effective Date: August 7, 2025

Thank you for shopping at The Broken Ears Market. We want your experience to be smooth, so please read our shipping and delivery policy carefully.

1. Order Processing
Physical products: Orders are typically processed within up to 5 business days after payment is received.

Digital products: Downloadable or reprintable items, such as recipe cards, are available . You will receive a download link or access instructions via email or on the order confirmation page.


2. Shipping Methods & Timeframes (Physical Products)
We currently ship within the United States only, using USPS, UPS, and FedEx.

Shipping Method	Estimated Delivery Time	Notes
FedEx 2Day	2 Business Day	Reliable two-day delivery
Fedex Ground	1-5 Business Day	Delivery time depends on distance
FedEx Ground Economy	2-7 Business Day	Budget-friendly shipping
FedEx Priority Overnight	Next Business Day, by 12PM	Fastest FedEx option
FedEx Standard Overnight	Next Business Day, by 3PM	Slightly cheaper than Priority Overnight
UPS 2nd Day Air	2 Business Day	Guaranteed two-day delivery
UPS 3 Day Select	3 Business Day	Cost-effective option for guaranteed three-day delivery
UPS Ground	1-5 Business Day	Time depends on distance
UPS Ground Saver	Economy Ground Service	Delivery time varies
UPS Standard	Varies By Region	For certain U.S. regions
USPS First Class Mail	2-5 Business Day	Lightweight packages only
USPS Ground Advantage	2-5 Business Day	Affordable ground service
USPS Priority Mail	1-3 Business Day	Includes tracking and insurance

Delivery times may vary during holidays or due to unforeseen delays.

 

3. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and your location.
Free shipping promotions (if offered) will be applied automatically during checkout.

 

4. Order Tracking
Physical products: Once your order ships, you will receive a tracking number via email. Please allow 24 hours for tracking updates to appear.
Digital products: Access instructions are provided immediately via email or on the order confirmation page.

 

5. International Shipping
At this time, we do not ship internationally. We hope to offer this in the future.

6. Lost, Damaged, or Delayed Packages (Physical Products)
The Broken Ears Market is not responsible for packages lost during shipping.

If your package is lost, damaged, or delayed, you must contact the shipping carrier directly (USPS, UPS, or FedEx) to file a claim.

We are happy to assist with information about your order if needed, but any claims must be handled through the carrier.

7. Address Changes & Errors
Please ensure your shipping address is correct at checkout.
We are not responsible for packages sent to incorrect or incomplete addresses.

 

8. Digital Product Usage
Digital products, including reprintable recipe cards, are for personal use only.
You may not redistribute, sell, or claim them as your own.
We are not responsible for download issues caused by internet connectivity, device compatibility, or email delivery problems.
Refunds are generally not available for digital products once delivered, except as required by law.

 

9. Contact Us
For questions about your order, shipping, or digital downloads, email us at: sreighley@thebrokenears.com