Shipping policy

Shipping & Delivery Policy

Effective Date: July 13, 2026

Thank you for shopping at The Broken Ears Market. We want your shopping experience to be as smooth as possible. Please review our shipping and delivery policy below.

1. Order Processing

Physical Products:
Orders are typically processed within up to 5 business days after payment has been received.

Digital Products:
Downloadable items, such as printable recipe cards, are available immediately after purchase. You will receive a download link or access instructions via email and/or on your order confirmation page.

2. Shipping Methods & Delivery Timeframes

We currently ship within the United States only using USPS.

Shipping Method	Estimated Delivery Time
USPS Ground Advantage	2–5 Business Days
USPS Priority Mail	1–3 Business Days
USPS Priority Mail Express (if selected)	1–2 Business Days

Delivery times are estimates only and may vary due to holidays, weather, or other carrier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and the delivery destination.

Any free shipping promotions, when available, will be applied automatically at checkout.

4. Order Tracking

Once your order has shipped, you will receive a USPS tracking number via email. Please allow up to 24 hours for tracking information to become available.

For digital products, download instructions are provided immediately after purchase via email and/or your order confirmation page.

5. International Shipping

At this time, we only ship within the United States. We hope to offer international shipping in the future.

6. Lost, Damaged, or Delayed Packages

Once a package has been accepted by USPS, delivery is the responsibility of the carrier.

If your package is lost, damaged, or significantly delayed, please contact USPS directly to file a claim or request assistance.

We’re happy to provide order information or help you locate your tracking number whenever possible.

7. Address Changes & Errors

Please carefully verify your shipping address before placing your order.

The Broken Ears Market is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

8. Digital Product Usage

Digital products, including printable recipe cards and other downloads, are for personal use only.

You may not copy, redistribute, resell, or claim these products as your own.

We are not responsible for download issues caused by internet connectivity, device compatibility, or email delivery problems.

Refunds are generally not available for digital products once they have been delivered, except where required by law.

9. Contact Us

If you have any questions about your order, shipping, or digital downloads, please contact us at: sreighley@thebrokenears.com