FAQ
Welcome to our corner of the world.
This FAQ page is here to answer some of the most common questions about my journey, our family’s life, and the heart behind everything we share. Whether you’re here for recipes, family stories, YouTube updates, or favorite finds — we’re so happy you’re part of our community.
About Sarah & The Website
Who are you?
I’m Sarah Reighley — a Deaf creator, proud mom of three, and passionate advocate for the Deaf community and beyond. With the support of my husband, Garin, and our little ones who keep life busy and joyful, I created this space to share glimpses of our family life, favorite finds, recipes we love, and resources that uplift and support. I’m so grateful you’re here and part of this journey with us.
[Learn more about me here.]
What will I find on your website?
You’ll find a blend of our family’s journey — heartfelt blog posts, product recommendations, delicious recipes, and resources that support the Deaf and Hard of Hearing community. You’ll also find The Broken Ears Market, our small and meaningful shop featuring handpicked items we use and love. From everyday essentials to fun little finds, it’s a cozy extension of our home.
How can I support your work?
There are so many ways to support what we do — big and small, and every bit makes a difference! You can:
• Shop our market – We thoughtfully curate each item with love and purpose.
• Use our affiliate links – Found on our Our Favorite Finds page. These don’t cost you anything extra but help us earn a small commission.
• Share our content – A quick share, like, or comment on Instagram helps more than you know.
• Spread the word – Tell a friend, tag someone, or send our site to someone who’d love it.
Every little thing adds up and helps us keep creating. Thank you for being here!
Are you still running The Broken Ears Gift Shop?
We’ve said goodbye to the original gift shop, but its heart is still here! The Broken Ears Market is now a small, intentional part of sarahreighley.com — with just a handful of products we genuinely use and love in our own home. It’s a simpler setup, but still full of meaning. I shared more about the shift in a blog post called Why We Downsized Our Shop — and What’s Next if you’re curious!
What is Sign, Shop, Support?
Shop, Sign, Support is a curated guide to incredible Deaf and Hard of Hearing creators, educators, businesses, and nonprofits. It’s a space to discover, connect, and uplift the community.
How can I get listed on Sign, Shop, Support?
If you’re a Deaf, Hard of Hearing, or DeafBlind creator, educator, business owner, or nonprofit and would like to be listed, please email us at sreighley@thebrokenears.com.
Where can I follow you?
You can find me [@sarah.reighley] and Garin [@badderarse] on Instagram and through our website right here!
How often do you post new content?
I try to post new blog entries, updates, and recipes a few times a month — depending on our family life and projects! You can also catch more frequent updates on Instagram and YouTube.
Are you open to collaborations or partnership?
Yes! I love partnering with brands and businesses that align with our family values and the Deaf community. If you’re interested, please reach out through the Contact page or email me at sreighley@thebrokenears.com.
Can I share your blog posts or recipes?
Absolutely! Feel free to share links directly to my posts (giving credit, of course). However, please don’t copy and repost the full content without permission.
Do you offer ASL classes?
I have a BA in Deaf Studies and a deep love for ASL, but I'm not offering classes at this time. However, I'm passionate about connecting people with Deaf creators and educators who do teach! You can find resources and recommendations on our Sign, Shop, Support page to help you get started on your ASL journey.
The Broken Ears Market FAQs
What is The Broken Ears Market?
The Broken Ears Market is a Deaf-owned online marketplace featuring thoughtfully and selected products from our families and other small businesses. From DIY kits and kitchen essentials to gifts and wellness products, we strive to offer quality items that bring joy while supporting small makers and entrepreneurs.
Who owns The Broken Ears Market?
The Broken Ears Market is proudly owned and operated by Garin and Sarah Reighley, a husband and wife team based in Eugene, Oregon. Together, we created The Broken Ears Market to share products we love while supporting Deaf-owned small businesses, small businesses, and makers whenever possible.
Why is it called "The Broken Ears Market"?
The name comes from a phrase many Deaf people have heard throughout their lives: "broken ears". Instead of seeing it as something negative, we chose to reclaim it with pride. Our name is memorable, starts conversations, and reflects our belief that being Deaf isn't something that needs to be fixed.
Is this a Deaf-owned business?
Yes! The Broken Ears Market is proudly Deaf-owned and operated. Every order directly supports our family and help us continue creating opportunities to feature products from other Deaf-owned and small businesses.
Where are you located?
We're based in Eugene, Oregon. We ship orders throughout the United States.
Do you have a physical store?
No. The Broken Ears Market is currently an online-only store, allowing us to serve customers from anywhere while keeping our small business running efficiently.
Why should I shop at The Broken Ears Market?
Every purchase supports our Deaf-owned family business and help us continue expanding our marketplace. As we grow, our goal is to feature more products from Deaf-owned businesses and other small businesses, creating a place where shoppers can discover unique, high-quality products while supporting independent makers.
Account & Privacy
Do I need to create an account to place order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information for faster checkout, and access special promotions.
How do I create/manage my account?
You can create or manage your account by clicking on account link on top right of our website, next to the shopping cart. From there, you'll be able to view your order history, update your information, and more.
How do I reset my password?
No need to worry about passwords! When you log in, we'll send you a login code to your email and/or text. Simply enter the code, and you'll be able to access your account.
What do you do with my personal information?
We respect privacy. Your personal information is used solely for processing and shipping your order. We do not share or sell your information to third parties.
Customer Service
What is the best way to reach you?
Email is the quickest and most reliable way to reach us. We'll response as soon as possible to assist with your needs.
Email:sreighley@thebrokenears.com
Exchanges & Returns
What is your exchanges & returns policy?
We have a 5-day return policy, which means you have 5 days after receiving your item(s) to request an exchange or store credit.
The Broken Ears, LLC does not offer refunds at this time. However, we offer exchanges or store credit. We will want to make it right!
The item(s) must be unused and unopened.
The fastest way to ensure you get what you want is to return the item you have as soon as possible. Once the return is accepted, you can make a separate purchase for a new item.
How do I return or exchange an item?
To be eligible for a return, your item(s) must be in the same condition that you received it, unused and in its original packaging.
To start a return, you can contact us at sreighley@thebrokenears.com with your name and order number.
If the item(s) has been damaged, PLEASE contact the delivery service to file a claim and be sure to include the photograph(s) as proof of the damage.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sreighley@thebrokenears.com.
What should I do if I receive wrong item(s)?
If you received incorrect item(s), please contact us at sreighley@thebrokenears.com with your name and order number within 5 days of the delivery date.
Product Information
Are all products made by you?
No. Some products are created or assembled by our family, while others come fro trusted small businesses and partners whose products we genuinely believe in.
What types products do you sell?
We offer a small, intentional collection of goods we truly love! Right now, you’ll find things like wood embroidery kit, stitch kit, butters & jams, and a few fun stationery items. Everything we carry is something we use or gift ourselves.
Our shop may change with the seasons or as we discover new favorites, so be sure to check back from time to time — we love keeping things fresh and meaningful.
ALL of our products are sourced from small owned businesses and Deaf owned businesses.
Do you sell products from Deaf Owned business?
Yes! As a Deaf-owned business ourselves, we are passionate about featuring products from other Deaf-owned businesses. You can explore our collection of these unique, high-quality items on our website. Supporting these products helps uplift the Deaf community and its entrepreneurs.
Are there any allergens in your food products?
Some of our food products may contain allergens like nuts, dairy, soy, or gluten. We include allergen information in the product description section, so please check individual product pages for details. if you have specific concerns, feel free to reach out to us!
Will you be adding more products?
Yes! We're always looking for new products to bring to the market. Come back often or follow us on social media to see what's new.
How can I request a specific product to be stocked?
We love hearing from our customers! If there's a product you'd like to see in our shop, feel free to reach out to us at sreighley@thebrokenears.com with your suggestion.
Elderberry Vita FAQ
What is Elderberry Vita?
Elderberry Vita is a small-batch dried elderberry kit that helps you brew your own homemade elderberry syrup. Each kit makes 32oz and includes a QR code with step-by-step instructions.
Where can I buy Elderberry Vita Kit?
You can purchase your Elderberry Vita Kit(s) directly through The Broken Ears Market. Click here to view the available options and place your order.
What blends are available?
Classic, Boost, and Calm
How does QR code work?
Scan the QR code with your phone to access step-by-step instructions and serving size.
How should I store the kit?
Store unopened kit(s) in a cool, dry place.
Shelf-stable for 12+ months.
Once the kit is made into syrup, it can be stored in the refrigerator for up to 6 months. For best results, keep the syrup stored in the coldest part of your refrigerator.
We do not recommend storing it on the refrigerator door shelves because the temperature can fluctuate more there. If you notice any mold growth, please discard the syrup.
Proper storage helps keep your Elderberry Vita fresh and ready to enjoy!
Are there allergens?
No nuts, dairy, gluten, or soy.
Made in a home kitchen following Oregon Cottage Food Guidelines.
Is it vegan or gluten free?
Yes, all blends are naturally vegan and gluten-free. No Added Sugar/
Which Elderberry Vita kit is safe while breastfeeding?
Our Classic Elderberry Vita Kit is the breastfeeding-friendly option.
As always, we recommend checking with your healthcare provider if you have questions or concerns about adding new supplements while breastfeeding.
Can I give Elderberry Syrup to a baby under one year old?
Yes, but it must be made without honey. Babies under 1 year old should not have honey due to the risk of infant botulism. If making elderberry syrup for a baby under 1, use a different sweetener instead of honey.
As always, we recommend checking with your child's healthcare provider before introducing elderberry syrup.
What do I need at home to make the syrup?
You'll need filtered water, a pot (or a Instant Pot), a strainer (or a cotton cheesecloth), and your preferred sweetener (Agave, Honey, Maple, or Sugar).
Ways to use Elderberry Syrup
Elderberry Syrup is cozy and versatile. Try it in tea, lemonade, yogurt, oatmeal, smoothies, sparkling water, mocktails, or as daily spoonful.
Who owns Elderberry Vita?
Elderberry Vita is owned by Kayla Russell. Kayla created the blends, recipes, and brand. All Elderberry Vita products originate from her work and her small-batch process.
Who handles online orders and shipping?
All online orders and shipping are handled by Sarah Reighley through The Broken Ears market. This Includes:
Website Orders
Pre-Orders
Packaging
Shipping
Online Customer Service
Sarah sells Elderberry Vita kit online with Kayla's permission, using Kayla's brand and recipes.
Who handles local orders?
All local orders and pickups (in Jacksonville, Florida) are handled directly by Kayla Russell. Customers who prefer local pick-up or direct local purchase will coordinate with her.
When will my Elderberry Vita order ship?
Because Elderberry Vita Kits is made small batches. Pre-orders allow The Broken Ears Market to prepare the exact amount needed while keeping each batch fresh. After the pre-order window closes, The Broken Ears Market will begin preparing the kits and ship them as soon as possible.
Please allow approximately 3 weeks after the pre-order closes for your order to be prepared, packaged, and shipped. You'll receive tracking information as soon as your order is on its way.
Thank you for supporting a small-batch product.
How do I get help with my Elderberry Vita order?
For any Elderberry Vita questions, orders, or customer service needs, please email Elderberryvita@gmail.com.
This inbox is shared so both makers can see incoming messages.
Orders & Payment
Can I change or cancel my order after it's placed?
If you need to make changes or cancel your order, please contact us at sreighley@thebrokenears.com with your name and order number within 24 hours of placing it. We'll do our best to accommodate your request IF your order hasn't been processed yet.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.
How do I apply a discount code?
Most sales discounts are automatically applied to your cart. If you have a discount code, you can enter it in the designated box at checkout, and it will be applied to your total before payment is processed.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased in various amount - $10, $25, $50, $75, and $100. These makes a perfect gift for friends, family, or loved ones.
Click here to buy your gift cards!
Is my payment information secure?
Absolutely. We use secure payment processors and encryption to ensure your information is safe and protected.
Pre-Order
What is a Pre-Order?
A Pre-Order means you reserve a products before it's ready to ship. This allows us to prepare exactly what is needed base on real customer demand.
Why do you offer Pre-Orders?
Pre-Orders help us avoid waste, reduce large upfront costs, and keep production small-batch Instead of guessing quantities, we order only what's needed once Pre-Orders close.
What gets ordered during Pre-Order?
Depending on the product, we may need to order:
Ingredients
Packaging and/or Materials
The product itself
When will my Pre-Order ship?
Shipping timelines are announced after Pre-Orders close, once we know how many products need to be ordered. This ensures accurate timelines and avoids delays.
Can I cancel my Pre-order?
Yes, Pre-Orders can be cancelled anytime before materials or products are purchased. Once production or ordering begins, cancellations are no longer available.
What happens if there aren't many Pre-Orders?
We will still fulfill all Pre-Orders. We simply order the exact quantities needed. No bulk ordering required
Who do I contact about my Pre-Order?
For any general Pre-Orders, questions, or support related The Broken Ears Market, please email: sreighley@thebrokenears.com.
For Elderberry Vita Pre-Orders or Specific Questions, please email: Elderberryvita@gmail.com.
Shipping & Tracking
Do you ship internationally?
Not at this time, but we hope to offer international shipping in the future. Stay tuned for the updates!
How can I track my order?
Once your order has shipped, we'll send you an email with a tracking number so you can monitor your delivery.
If you have not gotten that email after 3 business days of placing your order, please check your junk or spam folder before emailing us at sreighley@thebrokenears.com.
How long does shipping takes?
Most orders ship out within 3–5 business days. Once your order is on its way, you’ll get a tracking number so you can keep an eye on it. Shipping times may vary a bit depending on where you live and any postal delays, but we’ll do our best to get your goodies to you as quickly as possible!
How much does shipping cost?
Shipping rates are calculated based on your location and the size/weight of your order. You'll see the exact cost at the checkout.
What happened if my package is lost or arrives damaged from shipping?
If your package is lost or arrived damaged, please contact us at sreighley@thebrokenears.com within 5 days of receiving the package, with your name and order number. Although The Broken Ears, LLC is not liable for products damaged or lost during shipping, we will do our best to make it right.
If the item(s) has been damaged, PLEASE contact the delivery service to file a claim and be sure to include the photograph(s) as proof of the damage.
You can always contact us for any return question at sreighley@thebrokenears.com.